FAQs

We service most of the Niagara Region. We currently deliver to Niagara Falls, Welland, Font Hill, St.Catharines, Jordan, Beamsville, and Grimsby . If you are not sure if you fit in that area, please contact us to find out. 

You can sign up online or contact us and we will walk you through it. 

Our monthly service is a rental agreement and it can be cancelled anytime with two weeks notice. 

The subscription plan can be cancelled anytime with two weeks notice and your refund will be pro rated at our regular rate. 

Trial packages are non refundable. Any unused portion will remain on account as a service credit. 

We pick up once a week and the date will vary based on your location in the Region. 

We deliver your diapers in an odor/weather proof bag that will help to eliminate smells. If you use our diaper pail with a carbon filter, you should be smell free. 

If they are sized and fastened properly they should not leak. 

Fitted Diapers - have elasticized legs and back to prevent leakage. 

Not at all.

Fitted Diapers - have multiple snaps designed to create the perfect fit. 

Covers provide a waterproof layer between your cloth diaper and your baby's clothes. Two (2) covers is all you need but  we recommend having four (4) for easy cleaning and rotation. 

All creams can cause build ups on the diapers. If you need to use them we recommend that you use biodegradable liners or cloth diaper safe creams. 

Hold on to them and we will adjust your order accordingly. Please see our hoarding policy for more details. 

We hope to get you started as soon as possible but we will let you know when you sign up. 

Yes, we do. Please contact us for details.

Two weeks noticed is required or payment in lieu of notice. 

Typically newborns will go through 70 diapers per week and toddlers will use 40.  We will always ensure you have enough diapers; please see our hoarding policy for details. 

We have the following sizes:

Fitted diapers:

xsmall - 4 to 8 pounds

small - newborn to 15 pounds 

medium - newborn to 20 pounds 

marge - 15-25 pounds 

xLarge - 25+ pounds

Fitted diapers have multiple snaps so that you can adjust them to get the right fit for your baby. 

If you are unsure, we can bring by some samples to you to try, or change them out if needed. 

Absolutely! They make a perfect baby shower gift. They can either sign up on line and we will follow up with them or they can contact us directly. 

Yes, you just need to return your supply of diapers and any rental equipment and we will put your service on hold until you are ready to start again.